Question:
After downloading the ink pad reset utility, will I need to buy it again each time the ink pad fills up? And is this why you installed an external waste tank to avoid additional costs in the future?
Answer:
To answer your question: yes, you will need to purchase the reset utility each time your printer's ink pad fills up. The utility resets the internal counter that tracks the waste ink collected in the printer’s sponge pads. Once the counter reaches its limit, the printer will stop functioning until it’s reset.
This is exactly why installing an external waste ink tank is a smart long-term solution. Instead of allowing waste ink to collect in the internal sponges (which are difficult to clean or replace), an external tank diverts the ink into a separate container. This allows you to empty the tank whenever it fills up without needing to replace the sponges or worry about overflow. By keeping the internal ink pads clean, the need to frequently buy or use the reset utility can be greatly reduced.
Addressing printer issues like this can sometimes be tricky due to the hands-on nature of the solution. Unfortunately, we can’t provide remote troubleshooting for every case, but we do offer in-person evaluation and repair services at our local diagnostic facility: BCH Printer Repair Service (https://bchtechnologies.com/printer-repair-service). Because of high demand, repairs are handled on a first-come, first-served basis, so there might be a short wait.
For those who prefer DIY solutions, I highly recommend visiting our YouTube channel (BCH Technologies YouTube [https://youtube.com/@bchtechnologies]). Use the search bar on the homepage to look up videos related to external waste tanks, ink pad resets, and maintenance tips. With nine years of content available, it’s the fastest way to find a solution. Plus, YouTube might suggest other helpful videos that address your specific issue.
