How to Resolve “Ink Out” Error on ACHI R1390 (Epson 1390 Clone) and Identify the Correct Reset Utility

Question:

I'm getting an "Ink Out" error on my ACHI R1390 printer. I tried using a reset utility for the Epson L1800, but it gave me a communication error. I also couldn't find the reset button mentioned in some videos. Epson support isn’t helping, and I'm unsure if I should start replacing parts. Can you help?

Answer: 

Understanding the “Ink Out” Error and Communication Issues

Your printer’s "Ink Out" warning is typically not about physically empty cartridges—especially in modified or converted printers like the ACHI R1390. Instead, this error is usually tied to one of the following:

 1. Incorrect Reset Utility or Program Version

The root of your issue seems to be that you are trying to use a reset program for the Epson L1800 while your actual printer hardware is based on the Epson 1390.

The reset utility communicates with the printer’s firmware to reset waste ink counters or cartridge chip recognition. When the model in the program doesn't match the physical printer, you’ll often get “communication error” messages, or the software may incorrectly identify the printer as something it’s not.

Solution:

• Stop using the L1800 reset tool.

• Instead, download the proper Epson 1390 reset program from our store:
  Epson 1390 Waste Ink Pads Reset Program
  [https://bchtechnologies.com/products/epson-1390-waste-ink-pads-reset]

• Make sure the USB cable is connected directly to your computer (no USB hubs), and no other Epson printers are connected at the same time.

• Run the reset utility and ensure that the printer model in the software matches the actual printer that appears in your Device Manager.

This fix alone has resolved similar errors for many customers using clone or converted Epson 1390-based machines.

Clarifying the Missing Reset Button

You mentioned watching one of our videos that refers to a reset button on the C655 mainboard, but that your board doesn’t have one. That’s okay—not all printer boards have physical reset buttons.

In many models like the ACHI R1390, resets must be performed through software (i.e., the waste ink pad reset tool) or by chip replacement on the cartridges or motherboard.

So if there’s no physical reset button, focus instead on the software utility and cartridge chip status.

Should You Replace Other Parts (Dampers, Tubes, Head Cables)?

From your message, it sounds like you’re considering replacing:

• Dampers

• Waste ink station

• Hoses

• Head cables

• Possibly the printhead

Those may be premature steps at this stage. Unless you're experiencing:

• Ink not flowing

• Color dropouts

• Ink flooding

• Electrical failure signs (e.g., blinking lights or error codes on power-up)

…you likely do not need to replace hardware just yet. Focus first on:

• Running the correct reset program

• Inspecting chip recognition on cartridges

• Checking for chip resetters if you're using refillables

If you're still stuck after trying the correct utility, it might be time to explore component-level diagnosis.

Want to Speak Directly?

If you’d like a one-on-one consultation with me, you can book a phone or messenger session here: Phone Consultation with Kevin – BCH Technologies
[https://bchtechnologies.com/products/phone-consultation-with-kevin-bch-technologies-%F0%9F%93%9E-expert-printer-electronics-consultation]

Each session is 10 minutes long. If you expect to need more time, feel free to book multiple slots. While I can’t guarantee a resolution—since printer problems often need hands-on work—I’ll do my best to guide you with the most accurate advice possible.

Addressing printer issues can be a complicated affair due to the hands-on nature of the problems. So, we're not able to provide remote troubleshooting, suggestions, or support for printer repairs. We offer an in-person evaluation and repair service [https://bchtechnologies.com/printer-repair-service] via our local diagnostic facility. Given the high demand, we operate on a first-come, first-served basis. So, it might take a few weeks before we can get your printer to drop it off. Our services are structured to repair either a whole printer or specific parts, with clear instructions on how to proceed. However, we acknowledge that our rates aren't the most economical. Thus, we highly recommend that you resort to self-help via online research. You can start by checking out YouTube [https://youtube.com/@bchtechnologies] or visiting our YouTube channel's homepage. Use the search icon beside “About” to quickly locate videos related to your model and issue. Often, YouTube will also surface related videos from other creators that might help.

Thank you again for reaching out. If you need anything else—just drop us a line. We're always happy to help however we can!