Fixing HP Printer Cartridge Errors: Solutions for Damaged or Missing Cartridges

Question:

I’ve encountered a "damaged or missing cartridges" error on my HP printer. Could you guide me on how to address this issue and where to purchase the necessary repair kits or parts? I’d also appreciate additional troubleshooting solutions.

Answer:

Let us solve your problem of your HP printer displaying “damaged or missing cartridges” error. The reason for the error usually one of:

Worn Down or Not Properly Aligned Cartridge Contacts

Solution: Turn off the printer and take out the cartridges. Dampen a lint-free cloth with a little distilled water, then use it to clean the gold contacts on the cartridges and inside the printer. Let them dry thoroughly before putting the cartridges back in.

Damaged Cartridges

Troubleshoot: Check the cartridges for any visible damage like cracks or ink leakage. Defective cartridges will need to be replaced. Replacements or repair kits are available on our site BCH Technologies (https://bchtechnologies.com). If you cannot find the part you need, please be sure to email us at support@bchtechnologies.com.

Firmware Issues

Solution: Make sure the firmware is updated on your printer, downloading the latest model on the HP support site. Firmware updates sometimes fix compatibility between cartridges.

3rd Party Cart Compatibility

Solution: For those who are using third-party or remanufactured cartridges, make sure they are made for your printer. HP has firmware in some printers that prevents the use of non-OEM cartridges. If they do, you might have to roll back the firmware to regain function. Visit our Youtube channel for the Fix (https://youtube.com/@bchtechnologies).

Printer Sensor Malfunctions

Solution: Clean the cartridge sensor for any dust or obstruction. If cleaning fails to correct the issue, the sensor itself may require replacement or repair.

The printer is such a hands-on problem that dealing with any printer issues can be a complex affair. Regrettably, we can neither perform distant troubleshooting nor support repairs of printers. In any case, we have an in-person evaluation and repair service available through our local diagnostic facility (https://bchtechnologies.com/printer-repair-service); though we have a high demand, so it strictly is returned on a first-come, first-served basis — which means there may be quite a wait before we can get to your printer for assessment.

We repair complete printers along with their respective components, with guidance on how to proceed. We acknowledge that our rates are not always the most cost-effective solution. Some of you may want to help yourself, and we suggest using the Internet. So, go to our YouTube Channel (https://youtube.com/@bchtechnologies), click on the search icon, and find tutorials related to your doubts. Over nine years of content has made the YouTube search function a valuable tool for locating specific advice.