Fixing the Epson Stylus 1390: Resolving 2H CR Load Position Errors

Question: We have an Epson Stylus 1390 DTF printer that has worked fine for about a month but now shows a 2H CR load position error. We’ve replaced the encoder strip, carriage belt, carriage sensor, and capping station and even installed a new printhead, but the error persists. What could be causing this, and how can we fix it?
 
Answer: Thank you for contacting us! We’re sorry for the delay in responding to your inquiry. We truly understand how crucial it is to resolve this issue promptly, especially for your business. At BCH Technologies, we take every printer issue seriously to provide the most thorough and accurate guidance. Your engagement with our YouTube channel [https://youtube.com/@bchtechnologies] is vital in refining our technical support.
The 2H CR load position error (sometimes displayed as 0x02) typically indicates a Carriage Return (CR) PID excess speed error. This can stem from several potential issues:
 

Diagnosing the Problem

  1. CR Encoder Failure:
    The CR encoder strip and sensor track the printhead's position as it moves. The printer can only determine the correct position if the encoder is clean, properly aligned, or damaged.
    • Check the Encoder Strip: Ensure it is clean and installed correctly. Wipe it gently with a lint-free cloth and isopropyl alcohol.
    • Inspect the CR Encoder Sensor: Could you confirm that the sensor on the back of the carriage is functioning and securely connected?
  2. Timing Belt Issues:
    A misaligned or improperly tensioned timing belt can cause the printhead to move erratically, triggering the 2H error.
    • Verify the Belt's Tension: Ensure the belt is neither loose nor tight and properly seated on its pulleys.
    • Check for Tooth Skips: Look for missing or damaged teeth on the belt that could affect movement.
  3. Cable or FFC Disconnection:
    Any loose or damaged cable can cause communication failures. Focus on the CRPW data cable:
    • Please ensure all cables, including the FFC (Flat Flexible Cable), are securely connected.
    • Could you look over the cable pins for bends or damage?
  4. Motor Driver Failure:
    The motor driver controls the printhead's movement. If it malfunctions, the printer cannot position the carriage accurately. Diagnosing this requires professional equipment.
  5. Mainboard Failure:
    If other components are functional but the mainboard is not processing signals correctly, it may be the root cause. Issues with a breakout board (if installed) could also interfere.

Suggested Fixes

Based on your description, you’ve already replaced several components. Here’s what to focus on next:
  1. Inspect and Test the CRPW Data Cable:
  2. Bypass the Breakout Board (if Present):
    • Some printers have an additional breakout or driver board to manage roll feed or other functions.
    • You can disconnect the CRPW cable from the breakout board and plug it into the mainboard, bypassing potential issues with the breakout board.
  3. Verify Mainboard Integrity:
    • If bypassing the breakout board works, the issue likely lies with the breakout board. If not, the mainboard itself may need replacement or repair.
  4. Test the Carriage Movement:
    • Power on the printer and observe whether the carriage moves smoothly. Listen for irregular noises that could indicate belt or motor issues.
  5. Recalibrate Encoder Alignment:
    • Misalignment during installation can cause errors. Could you ensure the encoder strip is evenly tensioned and parallel to the carriage path?
 

When to Seek Professional Repair

Addressing printer issues can be complicated due to their hands-on nature. We cannot provide remote troubleshooting, suggestions, or support for printer repairs. However, we offer an in-person evaluation and repair service via our local diagnostic facility [https://bchtechnologies.com/printer-repair-service].
Given the high demand, we operate on a first-come, first-served basis. It might take a few weeks to get your printer to drop it off or mail it to us. Our services are structured to repair a whole printer or specific parts, with clear instructions on proceeding if you opt for mail-in or local drop-off services.
However, we highly recommend starting with self-help options. Our YouTube channel [https://youtube.com/@bchtechnologies] is an excellent resource for troubleshooting guides. Use the search icon to find specific topics or explore similar content suggested by YouTube.