Complete Guide to Handling HP Printer Errors using Refilled Cartridges

Question: I recently refilled the original cartridges (915) for my HP OfficeJet 8020e series printer, but now I’m getting an error message: “The indicated cartridges have been identified as used or counterfeit,” which completely stopped my printer. I don’t see an option in the HP Smart App where I can get around this by saying ‘No.’ Is it legal for HP to disable my printer this way? Are refilled cartridges usable on HP printers?
 
Answer: Thank you for your question, which you submitted via this link. We apologize for the delayed response; printer problems can be urgent! Thanks for your attention and support of BCH Technologies and our YouTube channel (https://youtube.com/@bchtechnologies); we appreciate it. Your input allows us to seek even greater specificity.
Let me respond to your concerns in detail:
 
Why Does This Error Appear?
Many HP printers, including this HP OfficeJet 8020e series, are being developed with "Dynamic Security." This feature lets you detect and verify whether you use an original HP cartridge. When you refill a cartridge, the chipset inside holds data about how it has been used previously. The printer’s firmware might see that refilled cartridge as “used” or “counterfeit,” hence the error message you’re getting.
 
Refilled Cartridges Solutions
Cartridges that have been refilled can be used in HP printers, although some action needs to be taken to circumvent the Dynamic Security feature:
Chip Replacement or Resetting: Simply refilling the cartridge will not reset the chip. Many refill services or DIY kits include chip-replacement or -resetting tools for bypassing detection.
The Firmware Updates: HP regularly releases printer firmware to disable non-HP cartridges. To avoid complications:

• If you use refilled cartridges, do not update the printer’s firmware.
• If not, you can search online to see if your printer model has a downgraded firmware version available.

Non-OEM Chips: Chips are available for purchase, and some claim that refilled cartridges will not trigger error messages.
 
Is HP’s Practice Legal?
 

• HP’s Stance: HP claims Dynamic Security is intended to protect customers from counterfeit cartridges and maintain print quality. This feature is also mentioned in their Terms and Conditions.
• Consumer Protections: In some areas, consumers have successfully contested this practice because it violates their right to use third-party products. Lawsuits have been filed against HP, along with regulatory scrutiny, resulting in settlements and, in some areas, clarifications of the company's policies. Your local consumer protection laws can offer more guidance on your next steps.

 
Options for Your Decision
Dynamic Security Disable: Unfortunately, most HP printers do not offer the option to disable this feature. However, an online search for “dynamic security bypass for HP OfficeJet 8020e” may lead to community-created workarounds.
HP Smart App Workarounds: If the HP Smart App does not offer an option to bypass the error by selecting “No,” try:

• Delete and reinstall the app.
• Looking for updated versions of the app or compatible apps for the printer.

Escalate the Issue: If you think HP's actions are contrary to the terms you purchased the printer under, you can take the issue to higher ground:

• Contact HP support.
• Please reach out to your local consumer protection bureau for help.

 
Additional Resources
Printer troubles can be a bit of a nut to crack, with so much of it being hands-on. We cannot perform remote troubleshooting, make suggestions, or provide printer repair support. Nevertheless, we offer a local diagnostic facility (https://bchtechnologies.com/printer-repair-service) for in-person evaluation and repairs. There is high demand, so services are first-come, first-served, and some require several weeks’ lead time before drop-off. We repair whole printers or individual components and clarify how to get started! Our low rates may not be the best, but we encourage searching for self-help services online. Start with youtube.com/@bchtechnologies; click the icon (to the left of the About link in the menu bar) at the top to search for videos relevant to your problem. YouTube’s algorithm may also recommend related videos from other channels.
 
Once again, thank you for reaching out and for choosing BCH Technologies. Your questions motivate us to keep sharing solutions for complex printer problems. Please let us know if you need help with anything else!