Solving Blue Ink Printing Issues on HP Officejet Pro 8020: Expert Tips from BCH Technologies

Question:

Why won't my HP Officejet Pro 8020 print any blue ink, and what should I do next? I’ve tried flushing the printhead with a cleaning solution, but it hasn't resolved the issue. Should I replace the printhead or try flushing it again?

Answer:

Thank you for reaching out to us at BCH Technologies. We are grateful for your engagement and support, particularly with our YouTube channel. Your feedback plays a crucial role in further developing our technical expertise.

To address the issue of your HP Officejet Pro 8020 not printing blue ink, it’s important to consider the stress flushing the printhead puts on the component. After flushing, the printhead is left without any ink, necessitating a series of the printer's self-cleaning cycles and time for the printer to recover.

To ensure optimal print quality, we recommend using the built-in cleaning function of your printer. This can be found in the Settings menu under Maintenance -> Print Head Cleaning. Here’s a detailed cleaning schedule you can follow:

Day One:

1. Perform the cleaning function three times or until the nozzle check is perfect.
2. Turn off the printer for at least 10 minutes.
3. Repeat the cleaning function three times or until the nozzle check is perfect.
4. If the nozzle check is still imperfect, wait 12 hours before continuing.

Day Two:

1. Perform the cleaning function three times or until the nozzle check is perfect.
2. Turn off the printer for at least 10 minutes.
3. Repeat the cleaning function three times or until the nozzle check is perfect.
4. If the nozzle check is still not perfect, please get in touch with us.

It is acceptable to have one or two missing pixels in the nozzle check, but it is recommended to repeat the cleaning process until the nozzle check is perfect. To prevent future clogs, we suggest printing at least one page per day. If clogs occur, repeat the cleaning process as outlined above.

Addressing printer issues can be a complicated affair due to the hands-on nature of the problems. For instance, resolving a simple clog might involve advice on unclogging procedures. However, if the printer remained inactive during downtime, a comprehensive service for the ink system could be necessary. Situations like a "paper jam" can arise from hundreds of potential causes, and solving such an issue has become something of an in-office jest. So, we're not able to provide remote troubleshooting, suggestions, or support for printer repairs. We offer an in-person evaluation and repair service via our local diagnostic facility (https://bchtechnologies.com/printer-repair-service). Given the high demand, we operate on a first-come, first-served basis. So, it might take a few weeks before we can get your printer to drop it off or mail it to us. Our services are structured to repair either a whole printer or specific parts, with clear instructions on how to proceed if you opt for mail-in or local drop-off services. However, we acknowledge that our rates aren't the most economical. Thus, we highly recommend that you resort to self-help via online research. You can start by checking out YouTube or visiting our YouTube channel's homepage (https://youtube.com/@bchtechnologies). Look for specific videos using the search icon next to "About" on the right-hand side of the menu bar. I receive dozens of queries every day asking about videos for specific topics. Having created videos over the past nine years, it's challenging to remember every single one. Therefore, using YouTube's search function would be most efficient. Plus, YouTube might suggest relevant videos from other channels that could assist you.

Thank you again for contacting us, and we hope this information helps you resolve the issue with your HP Officejet Pro 8020. If you need further assistance, feel free to reach out.