Issue with Custom Size and Borderless Printing on HP OfficeJet Pro 6970

Are you facing difficulties with printing on custom paper sizes or enabling borderless printing with your HP OfficeJet Pro 6970 printer? Despite following standard procedures and troubleshooting steps, you may encounter limitations in the printer driver and software suite provided by HP. Let's delve into the problem and explore potential solutions.

Identifying the Problem

A user reported on forums that they were unable to find options for custom paper sizes and borderless printing using the HP 6970 driver and software suite. Despite following instructions from HP's official support documentation and external sources like Red River Catalog, the desired options did not appear in the printer configuration dialog.

Common Troubleshooting Steps

Following the instructions provided by HP and other sources, users typically attempt to create a new paper size or form through the printer server properties dialog box. However, even after successfully creating the custom size and saving it, the option fails to appear in the HP printer configuration dialog. Additionally, the absence of an 'advanced' button further complicates the process, as mentioned in the provided instructions.

Lack of Response from HP Forums

The user also reported seeking assistance on HP forums but received minimal help, with only one canned reply that did not address the specific problem. This lack of response further adds to the frustration of users attempting to resolve the issue through community support channels.

Possible Workarounds

While the standard HP driver and software suite may lack direct options for custom paper sizes and borderless printing on certain paper sizes like C6, there are alternative approaches to consider:

1. Third-party Software: Explore third-party printing software that may offer more extensive customization options beyond what is available in the HP-provided suite. These applications often provide advanced features for managing print settings and paper sizes.
2. Printer Firmware Update: Check for firmware updates for your HP OfficeJet Pro 6970 printer. Sometimes, firmware updates address compatibility issues and introduce new features or improvements that could resolve the problem.
3. Contact HP Support Directly: If community forums and online resources prove insufficient, consider reaching out to HP support directly through their customer service channels. Provide detailed information about the issue, including steps taken and any error messages encountered, to expedite the troubleshooting process.

Invitation to Explore Further

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