How to Resolve Error Code 031006 in Epson XP-15000 Printers

Question

Hello, I'm currently facing an issue with my second Epson XP-15000 printer. Previously, my first printer failed after one month without any waterproofing, displaying error code 031006. After watching your YouTube video, I applied the recommended sealant and guard to waterproof my new printer. However, just a few weeks in, I'm encountering the same error code with my second printer. I have urgent client demands and need a resolution quickly. Can you help?

Answer

Thank you for reaching out to us at BCH Technologies. We greatly appreciate your support and engagement, especially through our YouTube channel (BCH Technologies YouTube channel)[https://youtube.com/@bchtechnologies]. Your feedback is vital for us to refine our technical guidance and support.

I’m sorry to hear about the recurring issues with your Epson XP-15000 printers. It sounds frustrating, especially under the pressure of client deadlines. The error code 031006 typically indicates a "Head fuse broken error," suggesting a printhead failure. This problem could arise from several factors.

Firstly, ensure that the protective guard is installed correctly and that it adequately covers the printhead. An improper setup could expose the printhead to potential damage. Next, it’s crucial to apply sealant to the bottom of the printhead as demonstrated in our video (https://youtu.be/tTS8104dYZ8). This step is essential to prevent moisture ingress, which can lead to electrical issues within the printhead.

You mentioned the use of the power clean function. Epson advises against running this function back-to-back within a 12-hour period as it can overheat and potentially burn out the printhead. If you’ve used this function frequently, it could be contributing to the failure.

At this point, it’s likely that the mainboard's fuse has blown, and there could be damage to the printhead. Typically, resolving this issue involves replacing the printhead and repairing the mainboard. Also, check the FFC (Flexible Flat Cable) to ensure it’s not damaged, as this can also lead to printing errors.

Addressing printer issues can be a complex task due to the hands-on nature of the problems. For example, solving a simple clog might involve specific unclogging procedures. However, if the printer was left inactive for a period, it might require a comprehensive service of the ink system. Issues like a "paper jam" might seem straightforward but can stem from numerous causes, making them a common topic of conversation in our office. As such, while we are unable to offer remote troubleshooting, advice, or support for repairs directly, we do provide an in-person evaluation and repair service through our local diagnostic facility (BCH Technologies Printer Repair Service)[https://bchtechnologies.com/printer-repair-service]. Due to high demand, our services operate on a first-come, first-served basis, and it may take some time before we can address your printer issue.

For immediate assistance, we encourage you to utilize self-help options through online research or revisit our BCH Technologies YouTube channel's homepage (BCH Technologies YouTube channel)[https://youtube.com/@bchtechnologies]. You can search for specific troubleshooting videos by using the search icon next to the "About" tab on our channel. Additionally, YouTube’s algorithm might suggest relevant videos from other creators that could help with your issue.

Thank you once again for your patience and for choosing BCH Technologies for your printer repair needs. We look forward to helping you resolve this issue and get your printer back in working order.