How to Fix Canon Support Code 5100

How to Fix Canon Support Code 5100

I recently had one of my Canon printers give me an error code number 5100. The message would display on start-up, claiming it had a CR motor wiring error, so I thought that I might as well use this as an opportunity to walk you through the process of fixing it.

One of the first things I noticed about this error message was that I couldn't hear any of the usual whirring sounds that are typical when the printer is starting up. Upon opening the printer's side panel to get a closer at the interior components, I noticed something strange.

At first, it confused me, but I eventually concluded that the strange protrusion was a part of the motor. I've always found the way Canon builds their printers a little odd. Why they chose to power the motor with such a thin wire is beyond me.

They also installed the motor so that this thin power runs right next to two gears that appeared to be grinding on it. The reason that this is problematic should be apparent. This also means that you will have the same problem and error message with almost all of the new PIXMAs designed to use the 28A cartridge.

If you receive this message, notice that the printer makes no sound and the cartridge makes no effort to move. This may result from the lid cutting the wire, thanks to Canon's unusual choices when designing this printer. The wire gets cut off when you open and close the lid, preventing power from getting to the motors, which also means they won't make that whirring sound.

For a visual walkthrough of this troubleshooting process, you can watch the video where I go over all of this. For more helpful tips, tricks, and DIY printer solutions, check out my YouTube channel, Kevin at BCH.

Happy printing!