Fix Cartridge Missing or Damaged - CSIC & Mainboard - HP OfficeJet Pro 8022 8025 8028 8035

Today we’re going to discuss what to do if your printer tells you that there is a cartridge problem—for instance, that the cartridge is missing or damaged. This usually occurs when you fail to insert the cartridge correctly. Check to see that you’ve pushed it down completely into the slot and that it’s clicked into place. There is a computer chip on the bottom of the cartridge, and if that chip doesn’t have good contact with the printer, the printer cannot read it, so that’s why it might say that the cartridge is missing, even though it’s not.

Replacing the Cable

If you’re still experiencing issues, you’ve likely got a defective cable. This cable comes in from here and goes all the way to the front of the assembly. Check out this video to see how to replace the scanner. Don’t pay attention to those two bigger cables. It will show you the printhead is damaged if there’s something wrong with the big cable, but there’s a little cable over here, and sometimes those get worn out or don’t have a good connection.

You should easily be able to tell if the cable is worn out, because you’re going to see that those pins are either halfway or completely missing. If you need a replacement cable, you can purchase one here. You will need this 4-pin with a 0.5 mm pitch. The pitch refers to the distance between the pins. If your cable is damaged, some or all of those pins will be partially or totally missing.

Thankfully, you don’t have to remove the entire carriage — I’m simply using this as an easier demonstration. You can just do it inside the printer. To replace the cable, we need to take the cover off. The cover has a hook that contains two tabs. You will need to push those two tabs to the front, one on each side. I’ve found that the Phillips screwdriver works best with this, for some reason.

While you’re doing this, bend the top cover to your left and it will help you release the tab. When installing, just push the hook into the slot and push the tab in. It will lock into place. Remember, the shiny part of the cable should be towards your right, and the white part of the cable goes towards your left. If you’re still unsure which side goes where, just take a closer look at the base and you'll be able to see that the middle part is on the right — that’s why the shining part is towards the right.

Replacing the Motherboard

The cable on this one looks okay, so the next thing we'll try is replacing the motherboard. You can get thismotherboard from BCH Technologies. This is an 8022 printer, but for the purposes of this demonstration I’m going to try 8025. I have lots of 8022, but my theory is they’re the same motherboard, so I’ll swap it and see if it works. This will be exciting to see.

Everything’s here, so it’s pretty easy to swap. Make sure you get both of those little cables. One is narrower and one is bigger. Remember that the blue side points up towards the sky. I forgot to mention that there's a screw here, so you have to unscrew it. If you get a message saying that a used or counterfeit cartridge is detected, that’s good news because it means that the cartridge detection problem has been fixed and the key is used.

If the printer detects that the cartridge is used, it'll tell you that it’s counterfeit just to scare you. Just hit okay on gut pop up. This other issue is normally due to the fact that your cable is not between the readers, which it needs to be. However, for this one, although it’s in the correct position, it still cannot read it as such, so it turns out that this one has a bad carriage, and we have to replace the whole carriage system.

I don’t want to bore you with the details of how to install the new carriage. Basically, this video is about what to do if the cartridge cannot be read. Ultimately, in that case, you will want to troubleshoot the cable that goes to the reader. If that does not solve things, there may be something wrong with your motherboard and you might need to replace it.

I hope this article helps. Please visit us atbchtechnologies.com, or locally in. Greensboro, North Carolina. Cheers!