Epson P800 Roll Paper Detection: Troubleshooting and Solutions

The Epson P800 printer is a popular choice for professional photographers and artists, known for its high-quality prints and versatile features. However, some users have reported a persistent issue related to roll paper detection, causing hindrance to other paper feed options. This article provides a comprehensive overview of the problem and suggests potential solutions based on user experiences.

Problem Description: Users have encountered a recurring problem where the Epson P800 erroneously detects roll paper, even when the roll paper attachment is not in use. This issue hampers the functionality of other paper feed options like the sheet feeder and front load. Despite reaching out to Epson support, a definitive solution remains elusive, prompting users to explore potential hardware-related causes.

User Experiences and Solutions: Several users have shared their experiences and attempted solutions on various forums. One user reported success by using a can of compressed air directed toward the right side of the printer through the rear slot. This temporary fix effectively resolved the error, though it tends to recur. Epson support suggested checking for any packing material in the paper path, but this user could not identify any.

Another user corroborated the effectiveness of the compressed air method and recommended referring to a related thread on a photography forum. Despite trying various approaches, including contacting Epson and considering turning the printer upside down, some users found the issue persisting.

Compressed Air Solution: For those experiencing the roll paper detection problem, the compressed air solution seems to be a popular and relatively straightforward fix. Users can follow these steps:

1. Power Off the Printer: Ensure the printer is turned off to avoid any potential issues during the process.
2. Locate the Roll Paper Slot: Identify the roll paper slot on the right side of the printer, typically accessible through the rear slot.
3. Use Compressed Air: Direct a can of compressed air into the roll paper slot. Focus on the areas where the sensor might be located.
4. Repeat if Necessary: In cases where the issue recurs, repeat the compressed air process. Users have reported success with this method, with some mentioning infrequent occurrences after the initial fix.

Community Insights: A thread on DPReview's forum sheds additional light on the issue, providing a platform for users to share their experiences and potential solutions. The community aspect of these forums can be valuable for troubleshooting, as it allows users to explore various perspectives and find common ground in addressing the problem.

While the Epson P800 roll paper detection problem persists for some users, the compressed air solution appears to be a viable workaround. This method, along with insights from the user community, offers a pragmatic approach to tackle the issue. Users are encouraged to share their experiences and explore community forums for additional insights.

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