Question:

I have an Epson ET-2650, and it shows an error code E-01 at the top of the screen and a code 800000 at the bottom. I can't find what this code means. Could you help me? I check for updates irregularly and can't recall the last time I did. The only thing I've done differently is that I left the printer on for over two weeks, whereas I typically shut it down daily. When I tried using it a few days ago, the error message appeared on the screen. What should I do?

Answer:

Thank you for contacting us. We at BCH Technologies are grateful for your engagement and support, particularly with regard to our YouTube channel. Your feedback plays a crucial role in further developing our technical expertise.

The E-01 error code on Epson printers typically indicates a general hardware malfunction. This could be related to various issues, such as paper jams, carriage problems, or issues with the ink system. Here are some steps to troubleshoot the E-01 error (although it won't help your current situation):

1. Check for Paper Jams: Ensure there are no paper jams or foreign objects inside the printer. Open all accessible areas and inspect for any blockages.
2. Reset the Printer: Turn off the printer, unplug it from the power source, and wait for a few minutes. Then, plug it back in and turn it on to see if the error persists.
3. Inspect the Carriage: Make sure the printhead carriage can move freely. If it’s stuck or obstructed, gently move it to the center and remove any obstructions.
4. Check Ink Levels: Ensure that all ink tanks have sufficient ink and are properly seated.

Regarding the 800000 error code, unfortunately, it is not documented in the user manual or common troubleshooting guides. This code is likely related to firmware corruption, which can occur due to a factory defect or during automatic updates. Here are some insights and suggestions:

1. Firmware Corruption: From industry sources, the 800000 error is suspected to be linked to firmware issues. Epson occasionally releases error codes only to their repair facilities, and this might be one of those cases.
2. Avoid Firmware Updates: Epson firmware updates have been known to cause issues rather than fix them. To prevent future problems, consider disabling automatic firmware updates.
3. Contact Epson Support: For this specific error, it’s best to contact Epson support directly at 1 (800) 463-7766. They may provide a definitive solution or offer a replacement if the printer is still under warranty.

Addressing printer issues can be a complicated affair due to the hands-on nature of the problems. So, we're not able to provide remote troubleshooting, suggestions, or support for printer repairs. We offer an in-person evaluation and repair service via our local diagnostic facility. Given the high demand, we operate on a first-come, first-served basis. It might take a few weeks before we can get your printer to drop it off or mail it to us. Our services are structured to repair either a whole printer or specific parts, with clear instructions on how to proceed if you opt for mail-in or local drop-off services. However, we acknowledge that our rates aren't the most economical. Thus, we highly recommend that you resort to self-help via online research. You can start by checking out YouTube or visiting our YouTube channel's homepage. Look for specific videos using the search icon next to "About" on the right-hand side of the menu bar. I receive dozens of queries every day asking about videos for specific topics. Having created videos over the past nine years, it's challenging to remember every single one. Therefore, using YouTube's search function would be most efficient. Plus, YouTube might suggest relevant videos from other channels that could assist you.

Thank you again for reaching out. We appreciate your support and hope this information helps resolve your printer issues.