Question:

Hi, I found you on YouTube. My Epson ET-2850 printer keeps having its paper get jammed and detects no paper when full. In the video, you replaced the duplexer and took off the bottom of the unit to fasten a part. I'm not sure if my ET-2850 can have the bottom cover removed. Any tips or advice or parts you have available to purchase for this problem?

Answer:
Thank you for contacting us at BCH Technologies. We are grateful for your engagement and support, particularly with regard to our YouTube channel. Your feedback plays a crucial role in further developing our technical expertise.

The issue you're describing with your Epson ET-2850 printer is a common one and is usually related to the printer's sensors. Epson printers, including the ET-2850, have several sensors that detect various states, such as whether the printhead can move freely or if there is paper in the feed path.

Here are a few detailed steps and tips to help you troubleshoot and potentially fix the problem:

1. Inspect the Paper Path: Use a flashlight to carefully examine the paper path from the back of the printer. Look for any obstructions that might be causing the paper jam. Objects such as small pieces of paper, jewelry, pencils, or other foreign objects can sometimes get lodged in the printer.
2. Check the Sensors: The ET-2850 has multiple sensors that could be causing the issue if they are obstructed or malfunctioning. These include:
   • Printhead Movement Sensor: Ensure that the printhead can move freely without any obstructions.
   • Paper Feed Sensor: This sensor detects whether there is paper in the tray. Make sure there is no debris on the sensor and that the paper is loaded correctly.
3. Check the Page Feed Disc: There are many reports that the paper feed disc fell off for this model. The disc is on the left side of the printer. It is a large transparent disc.
4. Available Parts: If you identify a faulty part during your inspection, you can purchase replacement parts directly from us at BCH Technologies. Visit our website for more information on available parts and how to order them.

Addressing printer issues can be a complicated affair due to the hands-on nature of the problems. So, we're not able to provide remote troubleshooting, suggestions, or support for printer repairs. We offer an in-person evaluation and repair service via our local diagnostic facility. Given the high demand, we operate on a first-come, first-served basis. So, it might take a few weeks before we can get your printer to drop it off or mail it to us. Our services are structured to repair either a whole printer or specific parts, with clear instructions on how to proceed if you opt for mail-in or local drop-off services. However, we acknowledge that our rates aren't the most economical. Thus, we highly recommend that you resort to self-help via online research. You can start by checking out YouTube or visiting our YouTube channel's homepage. Look for specific videos using the search icon next to "About" on the right-hand side of the menu bar. I receive dozens of queries every day asking about videos for specific topics. Having created videos over the past nine years, it's challenging to remember every single one. Therefore, using YouTube's search function would be most efficient. Plus, YouTube might suggest relevant videos from other channels that could assist you.

Thank you again for reaching out to us. Your support and feedback are invaluable to us at BCH Technologies. If you have any further questions, please don't hesitate to contact us.