Shipping

Processing Time

We usually ship the product within 24 hours after an order's payment is cleared if the item is in stock.  In some situations, it may take up to a few days for processing.  You may not get a shipment confirmation email due to your email provider's whitelist setting.  However, you can always log in to your account and track the shipment.  For customers who select Next-Day or 1-Day shipping methods, please be warned: The delivery method (NextDay, 1/2/3-Day) is offered by the carrier (USPS, UPS, FedEx...).  The delivery process starts when we drop the shipment off to the carrier.  Please take added processing time into consideration.  We will use the delivery method that you select.  However, if the delivery is delayed by the carrier, please do not blame us for it as it is completely beyond our control.  For example, USPS offers 2-Day Priority service to California.  Based on our experience, however, USPS is rarely able to deliver to California in two days.

How do I Track My Order?

Manual Tracking

  • Track by log into your account:
    • You can always log in to your account and track the shipment. Once you log into your account, you can see the order, its current status, and the tracking number.
    • For international orders through Direct Link, you will need to copy the tracking number and go to this address: https://tracking.directlink.com and put the tracking number in the “Item Number.”
  • Track with Route email:
    • You will receive an email from Route with your order. With Route, you will be able to visually track your online orders and monitor progress with timely push notifications.

Automatic Mobile Tracking with Route

The Route is a mobile app that allows you to visually track all of your online orders in one place. There is no need to dig through your email for tracking numbers because dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery.  Every order from BCH is provided with Route tracking automatically.  Thus, you can relax and watch the package  be delivered to your door.  GET THE APP

What if the tracking says “delivered” but it is not?  

You can relax.  Every BCH order is covered by Route+, a premium package insurance protection policy  backed by Lloyds of London. The Route+ insurance is fully paid by BCH, so there will be absolutely no charge for you.  When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.

What if my order never arrives or is stolen?

You can relax.  Every BCH order is covered by Route+, a premium package insurance protection policy  backed by Lloyds of London. The Route+ insurance is fully paid by BCH, so there will be absolutely no charge for you.  When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.

What if the package arrived damaged?

You can relax.  Every BCH order is covered by Route+, a premium package insurance protection policy  backed by Lloyds of London. The Route+ insurance is fully paid by BCH, so there will be absolutely no charge for you.  When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.

How do I file a claim for my lost, stolen, or damaged order?

If you installed the Route app on your phone, you can file claims effortlessly through the app.  Otherwise, after your order is fulfilled by BCH, you will receive a confirmation email from Route with a link for filing a claim. You can also file a claim here: https://claims.route.com/. Note: Make sure to have the Order ID we sent you or the Route Order ID ready to use with the claim form.

* ALL ORDERS or EVERY ORDER means orders placed after 5/22/2020, except canceled orders.

**Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint. The term is based on Route's claim policy as of May 27, 2020.  The term may change without notice.  Please check Rout's website (http://help.route.com) for the most updated information.

Does Route+ cover stolen items?

Yes! All BCH's online order are insured with Route+, stolen items* are eligible for reorders or refunds.

Is Route a licensed insurance company?

Yes. The Route is a licensed insurance company with the biggest name in shipping insurance as its partner, Lloyds of London -- the company that famously insured Jennifer Lopez’s buttocks.  At BCH, we treat your order as valuable as JLo’s most prized asset.

Do you ship to this xxx country?  

We ship to any country, anywhere on earth.  We’ve shipped to 190 countries/regions/territories since 2011.  If your country has a postal system, we can ship to it.

How Much is the Shipping?

We offer flat shipping for any size orders within the USA, discounted international shipping with Direct Link,  and shipping quotes from many suppliers.  To view an accurate shipping quote, you can add the item to your cart, View or Edit Cart, then click "Add Info” on the Shipping section.

How long does it take for me to receive the order?

Continental USA

On average, it should reach your door in three to five business days.

International Shipping

We ship international orders via Direct Link.  The customer is responsible for customs clearance and associated fees.  We cannot guarantee international delivery time, but shipments usually arrive in 3-5 weeks.

Liquidated Damages and Liabilities

By using a third-party refill product, there is an inherent risk of voiding the printer's warranty, triggering printer damage, causing property damage, wasting time, as well as bringing about bodily injury or emotional trauma.  The best we can do in such a situation is refund the full amount of the product purchase.  We do not cover any damages outside of our product.  Additionally, please cover up the refill area with newspaper and do not put ink bottles on antique furniture.  Also, wear gloves and eye protection.  If you are not comfortable with the idea that refilling may damage the printer, please stay with OEM products.